Datamonitor have reported UK as the most expensive location to have a contact centre, specifically in Netherlands and France.

Furthermore, there are disadvantages aside from its expensive. Peter Ryan, head of contact centre outsourcing analysis at Datamonitor said that suppliers are facing problems when it comes to recruitment of the staff. People are also unwilling to work over an extended period of time. The price per agent per hour is really expensive in UK, unlike in Columbia, Philippines and India.

In the increasing demand of call center industry worldwide, we have to accept the reality that financial aspects of life is inevitable. UK could also surpass this problem, since they have an ideal place or hub for call centers. [via]