Transcosmos Inc. is the biggest contact center company in Japan has chosen Philippines over India in having a partnership, together with the medium-sized call center firm, Logicall Inc., based in Makati City. Japan has said that the Filipinos have the right values, quality of labor, scalability and culture to cope with the valued work and demands of the said job.

The objective of this partnership is to become the main English speakers that will suffice the demands of Transcosmos, since Filipinos are good in speaking the said universal language. 

According to Logicall chief executive Archie Rodriguez, Transcosmos would invest P120 Million to help Logicall expand its capacity in the Philippines from 300 to 3,000 seats by 2011. 

Moreover, the good effects of this partnership include more value added services such as, multilingual support, digital marketing and analytics and it provides customer management solutions for technical support, communication, travel, health care, insurance, human resource and financial services for American and European clients. 

Transcosmos also deals in giving quality services in North America, Europe, and Australia. 

Philippines have been the toughest conqueror of success in having a call center over India from the year 2003. And it is still emerging with different partnerships of different investors all over the world. [via]