Commission of Information and Communications (CICT) identified Bacolod as one of the 20 next-wave cities ready to accommodate investments in BPO sectors.

Moreover, Excel Aisa is looking at training around 300 near-hires a month in Bacolod City. The training would be free for new hires and for those people who need remedial. Also, they are successful for this office that ExcelAsia have opened in Bacolod.

Osamu Sato of Masterpiece Group Inc., Shimada Takehero of Nomura Securities Philippines Inc., and their partner Juri Nakajima came to Silay because a group of Japanese investors is having a plan to invest a call center in the said City.

Moreover, Silay is an ideal business site because it is peaceful and ahs no traffic problem. Also, the food is cheap and the people are friendly. These are the positive traits of Silay that Japanese investors are considering.

eTelecare is one of the famous cal centers all over the world, with 4 locations in US, such as in Arizona, North Dakota, South Dakota and New Mexico. Also, in Eastwood City in Libis, Quezon City and in Pampanga, Philippines.

Furthermore, there is a new site of eTelecare that will open in Nicaragua, which is RP-based. Moreover, eTelecare will provide bi-lingual (Spanish and English) customer voice and technical support services and will initially employ 500 people. The expected customers are the Americans.