Convergys' employment levels were being reduced temporarily in Baton Rouge. They announced last Tuesday that they temporarily laying off nearly 200 workers.

However, Convergys days some of the 176 employees that were let go Tuesday may be able to get their jobs back at the end of the month, if business picks up.

Hesitancy to expand in call center is the major problem of Davao City. The main reason of this problem is that, many applicants choose to work in either Manila or Cebu because of the higher salary than of in the Davao City. Starting salary for call center work in Davao City ranges from P8,000 - P11,000 a month compared to P15,000 in Manila.

President Gloria Macapagal Arroyo is supportive when it comes to call center industry in the Philipppines. In her administration, Training for Work Scholarship Project has been made. Free training on Finishing Course on Call Center Agents, and Korean Language Course has been headed by Regional Director Juan M. Sabulao. The range of time is equivalent to 100 and 80 hours.