Excel Asia has a new trend of conducting the training to would-be agents. Instead of an English language teacher to train them, they let the stage actors and band members to mold them their skills and attitudes appropriate in the needs of the call center.
Outbound call center is a challenging type of a call center industry. Excellence in sale services and good telephony skills are essential to conduct it successfully and effectively.
Tools in managing agents in the outbound call center have presented to enhance this difficult type of a call center.
Malaysia is a newest possible expansion site of call centers according to an analyst from Frost and Sullivan. Its manager Shivanu Shuka believes that Philippines is year ahead of Malaysia in this kind of industry.
