The most important task of a Customer Service Representative is to give their customers the best quality of Services, and that they must satisfy them all throughout the call.

According to the second annual Contact Center Satisfaction Index from Arbor-based CFI Group, the overall satisfaction with commercial call centers rose 3% with the score rising from 70-72 on the index’s 100 point scale from 2007-2008.

Provinces are now conquering by the Call center industry. One of those is Dagupan City. India discovered that Dagupan City is suitable hub for call centers. This has been discussed in the meeting by the Representative of Minacs, a company based in Bangalore India, Mayor Alipio Fernandez, Jr. and the representatives of the Department of Trade and Industry and the Technical Education and Skills Development Authority. 

Moreover, TESDA have reported that 700 are recruited from the province. In this reason, they have concluded that Dagupan City is an ideal site for a call center.

BPO call center industries emerging nowadays with thousands of employees are having the 24 hour lifestyle. Agents with grave yard shifts aren’t having hard time and hassle in keeping their bodies in superb shape with the help 7-Eleven. This convenient store is the only comfort zone for them.