Baguio and Bacolod are the next wave cities of Excel Asia.

Call center industry is now emerging in the business world. Training is an important qualification to conduct and to produce the excellent agents.

Excel Asia provides the training for those people who would like to a full pledged-Customer Service Representative or Agents. It started in Cebu City 2005 and expanded in Metro Manila a year later. Through this training, they increase the graduates' chances of getting hired instead of applying directly. There will no gap between students who need employment and qualified people. The company trains around 500 people at Makati and Cebu.

Furthermore, one of the reasons of expanding the training is having the large amount of customers who are in need of the frontliners, agents. Excel Asia is also conducting two-week training course fro free.

The success of the CSR or Agents is from the training that they have passed. Without this call center isn’t possible to emerge. [via]