To guarantee that customers have alternative and multiple accesses to the customer support services of National Sports Lottery (NSL), Contact Solutions Limited, a Nigerian provider of Call Services and Customers Management Solutions, was named officially by NSL as Strategic Partners to put in position an IP PBX Call Management Solution for its Call Centre operations and corporate communication intentions.

Utilizing the IP PBX Call Management Solution from Altigen, a 90 user Call Management Solution will be carried out to make better on its skill to assist and keep in possession its customers.

Using CRM integration, Altigen supplies effective tools to help guarantee international performances in Call Centre operations and control. This will be advantageous for NSL.

With a customer base that favors local as well as international companies, Contact Solutions Limited, trading as ConSol, is placed in position to supply a bench mark for the provisioning of contact centre services in Nigeria. ConSol utilizes advanced technology to help access to the 900 Agent capacity contact centre on a 24/7 basis by mens of Voice, SMS, E-mail and the Web.

Nigeria is a country located in Western Africa. This country is a fortunate to have ConSol as its provider of call centre services. Using the IP PBX Call Management Solution from Altigen, it has advantage over rivalry.