The e-business now prioritize going Green. This will mean decrease in the consumption of power in the data center by switching off the air conditioners at night. The call center industry has no exception. The will start to implement a Green hosted call center environment. Based from the recent Contactual blog, a virtual call center allows the organization to participate in the reduction of power consumption. Call center will allow its agents to work in any place where they have access to phone and Web connection. This will result to significant reduction of physical space and vivid change on the expenses of rent and utility. For instance, a traditional call center allocates 120 square feet of office space per agent. Commercial space rent is from $17 to $28 per square foot per year. If the cost is $21 per square foot rental, the cost per year per agent equates to $2,500, or $250,000 per 100-seat call center. Assuming the utility costs is around $30,000 per year and the possible savings in a hosted environment are extensive.

The Green concept has been overhyped in a number of industries, and call center industry is now starting to enjoy measurable benefits that go beyond by merely giving satisfaction to the environment. By implementing a hosted platform that eliminates the need for a physical building, the organization will then save funds, will trim down power consumption and will force an improved overall experience for everyone concerned. [via tmcnet.com]