A business' success depends on the customer service. A high-quality customer service will result to a long lasting triumph of the company. Good customer service lies with the sales staff and technicians who handle technology operation. And when they already accomplished their task, the support group of the organization will do the tactic to help the company achieve its goal. Steve Bederman founded TouchStar in 1998. He gives importance to customer service by focusing on quality services. He contributed his effort that helped the company grow from a start with limited resources up to present. Now, the company was categorized as global business which grants over 3,500 small, mid-sized, and large In addition, they developed an enterprise solution.

TouchStar CCS focuses in technology and software which allow contact centers to make the most of the competence of their agents. To be able to complete the call center solution, they started with SIP-enabled analytical dialers to CRM integration to call recording.  For another start-up, Bederman needs to leave TouchStar. He wishes that his reputation will be guided so that his legacy will last. In December, TouchStar CCS, the company's private UK distributor extended its support group by opening a new support service located in Durban, South Africa and another expansion office in Chennai, India. Both businesses sustain TouchStar’s business processes in UK and South Africa. The development is significant to them because they believe that the finest technique to provide support in order to retain and attract clients is to be close to them. The support will assist to enhance support and training opportunities for the call center clientele. As the Manchester, UK-based Touchstar Call Centre Software has developed quickly in 3 years time, outgrowing its present home and producing a means to be progressive by providing a new feature at the Works Business Centre in the Ardwick area, the importance on support has paid off instantly.

David Fricker, TouchStar CCS Managing Director said that they have never been a company that lies on its glory and discern to boost their already high levels of customer satisfaction, they needed more space and workforce to assist their services. Brian Smits, TouchStar’s Global Director of Hosted Solutions, stated that the Denver, Colorado-based business has observed record sales in U.S. He noted that the company’s success was established in a capacity to efficiently deal with market demands. [via]