TeleTech Holdings, Inc., a call center giant maintains its BPO Company in the country. Two new sites will be opened in the Makati Central Business District at the EcoPlaza building in the Don Chino Roces Extension and at the GT International Tower along Ayala Avenue. The consolidation of Teletech’s Global Business Services (GBS) is the reason for this expansion. The BPO in EcoPlaza Building will have 300 seats of specialized back office tasks and joint services that will support the global TeleTech operations with finance and accounting, payroll processing, human resource outsourcing, quality assurance, and workforce organization. TeleTech employs thousands, and manages millions of customer interactions each year because it was known as the largest BPO solutions provider in the country.

The company has 12 locations across the Philippines.

TeleTech has delivery centers in Pasay City
Novaliches, Quezon City
Bonifacio Global City, Taguig.
Cainta, Rizal
Pampanga
Bacoor, Cavite
Lipa City, Batangas,
Sta. Rosa, Laguna.
Cebu
Dumaguete
Iloilo
Bacolod

TeleTech serves around 100 clients with approximately 48,000 employees in 17 countries. Richard Bledsoe, TeleTech’s Senior Vice President and Chief Operations Officer for Asia, observes the new site as a tactical step to further improve the global support of the Philippines in providing TeleTech services worldwide. [via mb.com.ph]