Ufone will provide job opportunities to more than 900 young graduates through its new high-tech contact centre in Islamabad in the first quarter of the year 2009. Three million USD was invested to create a facility using IP based technology. In effect, it was billed as largest of its kind in the city.

While briefing the media who visited the call centre on Thursday,  Naveed Khalid Butt, Ufone’s Chief Officer in Customer Operations said that the company will operate a total of 6 state-of-the-art contact centers within Pakistan. Nevertheless, the addition of the next contact centre in Islamabad was a core technique in guaranteeing that customer queries and complaints are timely dealt. In Northern Pakistan, a new facility was added to have 100% call attendance ratio because of their highly skilled/professional staff and futuristic equipment. They are in progression of initiating flexi-hours (working from home concept) for their employees.

The media team who visited them was allowed to conduct a tour to observe contact center with seating capacity of more than 300 customer care officers in each shift. The customer care officers should work efficiently to answer around the clock queries of customers. Moreover, the call center comprises of male/female prayer room, gym, games room, retiring room, crowd rooms, cafeteria, 2 fully equipped auditoriums, 2 staff halls, 1 board room and others. Establishing these amenities has put this contact centre in the same level with international standards.