Parago provides modern reward programs encourage consumers to have brand loyalty and to establish more sales channels. Parago's Canadian call center has been chosen as one of the finalists of 2010 Global Call Center of the Year Awards. The announcement happened last June 16 in New Orleans at the Annual Call Center Exhibition. This was presented by the International Customer Management Institute (ICMI). Parago had established small-to-medium Call Center category with more or less 75 agents. Juli Spottiswood, CEO and President of Parago, said that they are always dedicated to work at Parago to offer the best customer experience and provide faultless brand experience to their clients.

Greg Levin, Chairperson, ICMI Global Call Center of the Year Awards Selection Committee, said We are honored to be recognized as a finalist by ICMI for the Small to Medium Call Center of the Year. The entire call center team at Parago should be very proud of their accomplishment.

ICMI recognizes outstanding customer care organizations which follows the given requirements:

• illustrate a strong grip of the core and complex principles of effective call center management
• determine the right metrics and constantly meet or surpass key performance objectives
• continue a positive work culture that promotes employee appointment, development, and constant improvement
• show modernization and progressive strategy in terms of people management, processes and technology
• struggle to reinforce the call center's role