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According to government and industry executives, Laguna and Cavite headed the list of the best outsourcing spots outside of Metro Manila and Cebu. The top 10 next-wave cities includes (in the order of ranking) Iloilo, Davao, Bacolod, Angeles-Clark-Mabalacat, Baliuag-Marilao-Meycauayan, Cagayan De Oro, Malolos-Calumpit and Lipa. The Business Process Association of the Philippines (BPAP), Commission on Information and Communications Technology (CICT) and the Department of Trade and Industry (DTI) released the said ranking. The ranking of the different cities was based on different criteria such as availability of workforce, real estate, infrastructure and business surroundings, and regulatory metrics. The evaluation was done with the presence of a local government-business ICT council and government-certified economic zones. Region III provinces like Bulacan, Pampanga, Laguna, and Cavite were criticized together based on their nearness. Sta. Rosa, Calamba, Los Banos, Cabuyao, and San Pablo were included in the locale of Metro Laguna while Metro Cavite comprises Dasmarinas, Bacoor, Imus and Cavite City. The criterion with 50 percent weight is talent, cities with good existence and those that are near the universities and colleges are benefited. |
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A global provider of BPO services, NCO Group Inc. inaugurated its newest call center in Guatemala, at Calzada Roosevelt, 14-82, zona 7, Galerias Primma last August. The attendees of the inauguration are Romulo Alfredo Caballeros Guatemala's Economic Minister, Stephen G. McFarland the U.S. Ambassador, and NCO executives along with current clients. Guatemala offers 90% literacy rate which is the highest EAP (Economically Active Population) percentage in Central America. This call center will increase the company's worldwide capabilities to provide better service to its clients. |
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The rapidly increasing call centers in the city created a new culture. There is happy hour in beer houses at 6 or 7 in the morning. Call center agents just want to relax and to distress after working the graveyard shift. They need to unwind due to their changeable schedule. Lately, Robinsons Galleria evaluated the indie film My Fake American Accent. It was an entry in Cinemalaya last year. "My Fake American Accent" was directed by Ned Trespeces, it is vis-a-vis a life inside call centers. It tackles about the way of how call center agents operate and how they spend their lives working there. Not all call center people face difficult situations even they have one profession. |
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Cyber City Teleservices was founded in 1999 and was known as the first private call center located in outer area of Metro Manila. It started with 3500 employees in Clark, Davao, Manila, Columbia, London, and New Jersey USA. It will soon operate in Panama. The no poaching policy of Cyber City Teleservices was commended by President Gloria Macapagal-Arroyo during the latest meeting of Cabinet members happened at the Atrium section of Cyber City. Jonathan Rosenberg (Chairman and CEO of Cyber City), joined by George Sorio (Senior Executive VP), Don Felbaum (President of the American Chamber of Commerce in the Phils.), and Sec. Ray Anthony Roxas-Chua III (Chairman of the Commission on Information and Communications Technology) welcomed President Gloria Macapagal Arroyo during the event. |
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