Brian Silverman, inContact VP of Sales, Asia Pacific and Latin America, said that inContact is recognized as the top provider of on-demand contact center software and contact center agent optimization tools. Bayan Telecommunications, the largest telecommunications providers in the Philippines established a linkage with inContact. inContact will provide a cloud-based contact center software for Bayan Business, Bayan Telecommunications' corporate solutions arm. Their selection of inContact as a partner and customer validates their leadership position in the Phillipines.

Convergys' employment levels were being reduced temporarily in Baton Rouge. They announced last Tuesday that they temporarily laying off nearly 200 workers.

However, Convergys days some of the 176 employees that were let go Tuesday may be able to get their jobs back at the end of the month, if business picks up.

Call Center industry bumping all over the world and one of those countries is the Philippines. Going back in the history of Call Centers, In 2003, the Asian Call Center Review reported the Philippines as the 1st rank in the offshore call center industry for the Asian region, surpassing India at the second spot, and in 2005, the Philippines ranked Top 10 worldwide for BPO destinations, according to Neo IT's Mapping Offshore Markets Update.