ETelecare Global solutions have introduced ehome, a system designed to make working at home more effective.

This is the newest way of call center in dealing with the customers wherein they will work at home using the company’s technology to access the same training, workflow, reporting and tools they have when they are in the real office.

The fastest growing area of the call center market nowadays is the home-based contact centers. It is an emergent change in the call center industry. In particular, the home-based segment has grown over the past few years. The profitable benefits continue to induce adoption of this capable and scalable service model. This is an effort to cut down cost and to provide quality service to its customers.

The Beginning

Traditional call center began soberly in 1980s. In that time, the call center location was only based mostly on the viability of a technical infrastructure and the need of young and transient workers. When telecommunication networks are widely used, the number of call centers was also enhanced. In 1990s companies engaged in outsourcing business but the expenses must be reduced. With predetermined connectivity and operating costs, less expensive labor can be a solution. Companies started to search for a cheaper labor force outside US which is now feasible using a reliable telecommunications network. With this, offshore outsourcing was done which gives satisfying solution to certain markets.

Transcom Asia is the leading Business Process Outsourcing Company in Europe. It decided to offer another call center in the Philippines mainly in this metropolis which is scheduled to function in September.

Last week, Siva Subramaniam, Transcom Asia Country Manager, gathered together with local officials here to talk about the details of their approaching operation in the urban.