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The graveyard shift for call center agents became one of the reported crimes. Based from a police report last June, 2 suspects were arrested when they supposedly took the cellphone of a call center agent. The victim was on her way to work at around 11 p.m. The suspects were arrested but the cellphone of the victim was not retrieved. In Bacolod, the police reported that a call center agent was attacked while robbers towed her valuables. To help call center agents to keep away from crime, a software firm is planning to let them work at home. Edgar Doctolero, Avaya’s Country Director, said Let's face it: if I have a daughter who will work the graveyard shift who will have to commute alone… there’s too much risk. And I think their concern is valid. The thing is, there's still this pool of agents that we do not know about who has the aptitude, the skills, the knowledge, to be contact center agents but we cannot tap them because of these concerns. One-X Agent which was released last June, aims to help the contact center industry to hire talented pool of agents who are doubtful to enter the business because of security concerns.
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Call Center Industry nowadays has the large population of having the agents who are licensed nurses. According to Philippine Nurses Association (PNA), most of their nurses are now working in call centers. This resulted of low demand of nurse in different hospitals in the Philippines. Also, the large amount of population of newly grad and newly licensed nurses could not suffice in its low demand of work. |
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As published in some articles in BCentral. Com, MSN.com, Virtual Assistance is now leading as the most in demand hottest home-based businesses.
Virtual Assistance is a new administrative profession. Professionals are called Virtual Assistants or VAs. VAs are small are small-scale business owners who provide administrative and personal support while working in long-term collaborative relationships with only a handful of terrific clients. Using phone, fax and email, VAs support their clients without having to ever step foot inside the clients' offices. It's a fabulous way of working, and opens new doors for administrative professionals!
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As the officially recognized pioneer of the Philippine call center industry, Sykes, merged with the ICT Group last February, Sykes now offers better news for job seekers. It's really immense news since the two companies are two of the big BPO companies in the call industry. This merger will surely provide more job opportunities in the call center industry since Sykes has a wide array of accounts and teams that are looking for a variety of applicants. |
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