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Live2Care, the subsidiary of Live2Sell Group of Companies had completed the development of their outsourcing facility located in Cebu City, Philippines. Live2Sell Group, one of the best growing Philippines Call Centers, had fully fledged 500% in the previous year. As the overseas demand for outsourcing business processes like Inbound Customer Service and Outbound Telemarketing continue to nurture, the company is planning to add more seats in the upcoming year. In an interview, Chris C. Ducker, CEO of Live2Sell, said "I believe that the company is just beginning to grow, after going from just 10 seats to currently 150 in the last 18 months. We are still getting going! We are continuing to grow our client base as well as our internal development programs and are obviously looking forward to the next 18 months." They have clients from United States, UK, and Australia.
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Baguio and Bacolod are the next wave cities of Excel Asia. Call center industry is now emerging in the business world. Training is an important qualification to conduct and to produce the excellent agents. Excel Asia provides the training for those people who would like to a full pledged- Customer Service Representative or Agents. It started in Cebu City 2005 and expanded in Metro Manila a year later. Through this training, they increase the graduates' chances of getting hired instead of applying directly. There will no gap between students who need employment and qualified people. The company trains around 500 people at Makati and Cebu. |
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To guarantee that customers have alternative and multiple accesses to the customer support services of National Sports Lottery (NSL), Contact Solutions Limited, a Nigerian provider of Call Services and Customers Management Solutions, was named officially by NSL as Strategic Partners to put in position an IP PBX Call Management Solution for its Call Centre operations and corporate communication intentions. Utilizing the IP PBX Call Management Solution from Altigen, a 90 user Call Management Solution will be carried out to make better on its skill to assist and keep in possession its customers. |
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The integration of CounterPath's SDK into its Agent Desktop suite was performed by a contact center software supplier. CounterPath is a contributor of desktop and mobile VoIP software products and solutions. They announced the large contact center software supplier called Genesys and the combination of CounterPath’s Software Development Kit into its Agent Desktop product suite, labeled Alcatel-Lucent. This was planned to bring VoIP communications technology to Genesys' global call center customers. The combination of CounterPath's C++ Edition SDK is being offered to form aSession Initiation Protocol (SIP) endpoint connection services. SIP endpoint tie is designed to help Genesys customers to use VoIP services in their call centers. Genesys creators (which include an ecosystem of third-party developers) can utilize the SDK to modify and set up their own applications, benefiting the new SIP connectivity. |
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