A BPO company will be established in Cebu to serve mostly US firms and their back-office operation needs.  According to Paul Winters, Chief Operating Officer of Bragg, Winters and Associates, Philippines particularly in Cebu has progress in voice support for companies abroad. Position in back-office support must be improved from documents processing, accounting, payroll, recruitment, architecture, animation and software design. Winters stated that the success of voice support in Cebu has lightened the opposition. Cebu will be in a good light when seen by US companies.

Ufone will provide job opportunities to more than 900 young graduates through its new high-tech contact centre in Islamabad in the first quarter of the year 2009. Three million USD was invested to create a facility using IP based technology. In effect, it was billed as largest of its kind in the city.

While briefing the media who visited the call centre on Thursday,  Naveed Khalid Butt, Ufone’s Chief Officer in Customer Operations said that the company will operate a total of 6 state-of-the-art contact centers within Pakistan. Nevertheless, the addition of the next contact centre in Islamabad was a core technique in guaranteeing that customer queries and complaints are timely dealt. In Northern Pakistan, a new facility was added to have 100% call attendance ratio because of their highly skilled/professional staff and futuristic equipment. They are in progression of initiating flexi-hours (working from home concept) for their employees.

Davao City is now emerging as alternative City for offshore outsourcing within the next three years, according to XMG Asia Pacific and Global offshoring Leadership study. Also, Davao City has a big population or workforce that of the Cebu City.

Moreover, Davao City has Telecom facilities transportation networks and public transport systems but there is still a need to further improve and modernize the services to fulfill the project successfully.