To prove that Philippine is still a vital global site, Telus International Philippines, a unit of Canada’s leading telecommunications company, will expand its Philippine operation through hiring more agents to serve the rising number of the multinational clients.

To meet international markets for its Philippine operations, Salmat, an Australian Business Process outsourcing firm, has marked the company's expansion into higher-value services through putting up an 800-seat facility at McKinley Hill in Taguig City.

This is the company's first major investment outside of its home country.

Experts urged Philippines to try home-based operations with home based agents. One of those is William Dieu, senior research analyst from callcentres dot net.

However, Benedict Hernandez, senior vice president and general manager for Philippines of eTelecare, said technological factors hinder the development of this kind of job. Also, John Langford, executive vice president of ICT group, said it will take time before this system is adapted.