LDP Business reported that British workers will be laid off because Shop Direct had planned to close a call center in Crosby. A company’s support has been frightened by a business who finds for work-at-home call center personnel who’ll be hired in United States. One of Shop Direct's partners, Arise Virtual Solutions stated that before the year ends, they expected to have 5 or 6 clients in UK. They need to recruit 1,000 clients in which 300 of them will work for the so called home-based business to be located in the North-eastern part of United States. But the uncertain part of it is that the staff needs to pay for their own setup expenses. By the end of April, Online and catalog retailer Shop Direct will close its Crosby call center which will result to the lay-off of 1,000 jobs.

ePLDT Ventus, a subsidiary of Philippines Long Distance Telephone Co. (PLDT), is now taking over the PAL's (Philippine Airlines) call center operations.

The partnership will be effective on June 1, 2010 after the two companies signed formally the outsourcing agreement.

ETelecare Global solutions have introduced ehome, a system designed to make working at home more effective.

This is the newest way of call center in dealing with the customers wherein they will work at home using the company’s technology to access the same training, workflow, reporting and tools they have when they are in the real office.