Skills are important in attaining the competency of a call center agent. Those skills must be shown in the superior in a call center. Being an agent takes a lot of training to be a good agent. Voice isn’t enough to pass the training to be a full-pledged call center agent. There are 5 qualities to look for in a potential call center agent.

First is experience, it would be easy for the potential agents if they have already the knowledge about the scenario in a call center industry. This may help them to be at ease in their job.

Transcom, founded in Sweden in 1995, is a leading BPO company in Europe. It was mainly owned by Swedish investment group Kinnevik, the 8th largest company in Europe with over 22,000 workforce in 29 countries. Outbound sales, inbound care, and collection services are its specialization. Transcom Asia started its operations last August 1. It has 1,000 seat facility famous as Transcom Center Bacolod at Lopue’s South Square. According to Duncan Cowie, the Regional General Manager for North America and Asia Pacific, the inauguration of Transcom Center Bacolod will be in October during the celebration of MassKara Festival. He added that the Transcom Center Bacolod will be part of the Transcom City complex.

A free call center training program brought by ExcelAsia has ascended this year by accepting more trainees each month. ExcelAsia accepted 1,500 call center trainees every month from 400 to 500 students in year 2005. The company stated that they had 34 trainers who reside in the cities of Alabang, Bacolod, Cebu, and Makati.