A global provider of BPO services, NCO Group Inc. inaugurated its newest call center in Guatemala, at Calzada Roosevelt, 14-82, zona 7, Galerias Primma last August. The attendees of the inauguration are Romulo Alfredo Caballeros Guatemala's Economic Minister, Stephen G. McFarland the U.S. Ambassador, and NCO executives along with current clients.

Guatemala offers 90% literacy rate which is the highest EAP (Economically Active Population) percentage in Central America. This call center will increase the company's worldwide capabilities to provide better service to its clients.

Michael J. Barrist, Chairman and Chief Executive Officer of NCO, said that this new center in Guatemala is a large count to their network of call centers.

It will enhance their ability to serve their international clients with one of the largest bilingual labor pool in the region. Because of its global network, NCO had advertised more than 100 customer contact centers throughout the world. Their offices are located in United States, Philippines, Canada, Panama, Barbados, Mexico, United Kingdom, Australia, and Antigua. The strategic alliance in India was established by the NCO Group. NCO Group is recognized as Top 50 Inbound Teleservices Agency Ranking Company by Customer Interaction Solutions magazine. [via tmcnet.com]