To expand its operations globally, inContact, the market leader in on-demand call center software and call center agent optimization tools, confirmed to open a new office in Manila.

The new office is in support of the existing customers in the Philippines. inContact cloud-based solutions are perfectly suited to help meet the service and profitability goals of business process outsourcers (BPOs) worldwide, and particularly those in the Philippines, that need to rapidly scale as the market grows.

The company decided to expand in the country because of its potential market in call center. In 2009, Commission on Communications and Information Technology (CICT) has seen an exponential growth over the past few years.

And with this speedy growth, Philippines is appropriate as inContact's gateway to Asia, and the first location for its international expansion.

According to Paul Jarman, inContact CEO, they are working for several months and now that they have a physical office now, all of them are excited.

inContact expansion can ultimately help the BPO industry in the Philippines. This can enable customer service industry to deliver more for the clients' customers, and that's what’s really important.

With this kind of development, this can help the country to create new pathways to profit and ensure ongoing business improvement and growth that will surely help the economy. [via businesswire.com]