Brian Silverman, inContact VP of Sales, Asia Pacific and Latin America, said that inContact is recognized as the top provider of on-demand contact center software and contact center agent optimization tools. Bayan Telecommunications, the largest telecommunications providers in the Philippines established a linkage with inContact. inContact will provide a cloud-based contact center software for Bayan Business, Bayan Telecommunications' corporate solutions arm. Their selection of inContact as a partner and customer validates their leadership position in the Phillipines.

Bayan Business tries hard to provide the maximum customer satisfaction, wide-ranging communication service and tough infrastructure for its customers. This robust cloud-based contact center includes call routing tools, such as automatic call distributor (ACD) and interactive voice response (IVR), as well as the inContact blended dialer solution and ECHOES customer satisfaction survey. Nearly 100 Bayan sales representatives will be trained to sell and represent the inContact solutions over the coming months. Almost, 100 Bayan sales representatives will be trained to trade and represent the inContact solutions over the coming months. The Philippine BPO industry was allowed more room for growth, a statement of Chito Franco, Bayan Business VP and Group Head. [via biz.yahoo.com]