Experts urged Philippines to try home-based operations with home based agents. One of those is William Dieu, senior research analyst from callcentres dot net.

However, Benedict Hernandez, senior vice president and general manager for Philippines of eTelecare, said technological factors hinder the development of this kind of job. Also, John Langford, executive vice president of ICT group, said it will take time before this system is adapted.

Lots of news about home-based operations of call center has been discussed. US is surviving this kind of set up. And according to some news this is effective in US. Philippines as one of the most famous countries leading of having a successful call center industry is now opening its perspective about operating the home-based call center industry.

Furthermore, It is expected that Philippines could be able to operate this kind of work since Philippines is a competitive country in dealing with call center industry like US. [via]