The integration of CounterPath's SDK into its Agent Desktop suite was performed by a contact center software supplier. CounterPath is a contributor of desktop and mobile VoIP software products and solutions. They announced the large contact center software supplier called Genesys and the combination of CounterPath’s Software Development Kit into its Agent Desktop product suite, labeled Alcatel-Lucent. This was planned to bring VoIP communications technology to Genesys' global call center customers. The combination of CounterPath's C++ Edition SDK is being offered to form aSession Initiation Protocol (SIP) endpoint connection services. SIP endpoint tie is designed to help Genesys customers to use VoIP services in their call centers. Genesys creators (which include an ecosystem of third-party developers) can utilize the SDK to modify and set up their own applications, benefiting the new SIP connectivity.

Robert Brown, VP for marketing for CounterPath, stated “Call centers are mostly focused on two things: bringing distinction in customer satisfaction and improving operational efficiencies. The joint solution of Genesys' call center software and CounterPath's SDK authorized call center managers to influence innovative VoIP technologies." A newsletter subscriber had investigated video phone services. He wants to use a stand-alone IP desktop phone with Internet connections with no monthly fees. The company is knowledgeable about Skype Video and IPdarshan's Video Phone services. [via]