The Engineering Printing and Manufacturing Union (EPMU) proved that Sitel was reviewing its 111 call centre operations where jobs will be discarded. Wayne Ruscoe, EPMU's lead organiser for the central region said that only some employees may drop their jobs. Although the numbers are undetermined, the company will go through the process of evaluation to derive the final numbers in about 3 weeks. It's a comparatively small number and the organizer is hoping to find employees who will volunteer to move out. There will be forced unemployment at the last part of the procedure, but that may still be predictable, Ruscoe said.

There were 50 people who are working at the call centre. 14 months after the announcement of the termination of 110 full-time Sitel jobs, the company lost the agreement for the Yellow Pages 018 and 0172 directories. The company granted the Teletech contract to provide BPO in the Philippines. The staff is apparently very disappointed because of the news but Sitel have been very open and they hope that all companies would cooperate to provide solutions in these sorts of situations. According to Mr Ruscoe, jobs are being cut due to the declining volume of call transactions dealt by the centre. Given that technology was introduced to strain trouble and non-emergency calls.  John Hornblow, Palmerston North's acting mayor said, They'll have business-related reasons for undertaking this but one asks 'where this will end'? Is it just part of a trend in progress that will see all our facility decrease or go offshore?