ExcelAsia stated that call centers must learn to implement a good business customs if they wish to preserve their employees. Rita Trillo-Ugarte, ExcelAsia President, said that remuneration is not just the reason why people continue with their jobs, but because of how they value their relationships with social groups and with the administration. Employees tend to leave because of culture variances inside the company. Call Center Association of the Philippines reported that last year the average abrasion rate in the industry was 18%. According to Trillo-Ugarte, call center employees cope with their unusual work shifts and handle their customer demands effectively; by this means the employees bond with the people who require their services.

She added that call center companies must give priority to employee performance and a great job done by an employee must be commended. By means of conducting habitual meetings, apprehensions and outlook of their staff will be updated. Based on a survey of Business Process Association of the Philippines of the current year, 66% of the respondents are anticipating a 50% increase in labor requests in the BPO industry. ExcelAsia has 30 multinational clients in the country. With their continuous pacing, they are screening applicants for call center. They are conducting monthly training for about 1,500 individuals all over the country. More than 16,000 Filipino jobseekers were given opportunity to work here and abroad. [via]