ETelecare Global solutions have introduced ehome, a system designed to make working at home more effective.

This is the newest way of call center in dealing with the customers wherein they will work at home using the company’s technology to access the same training, workflow, reporting and tools they have when they are in the real office.

Moreover, according to ETelecare CEO and President John Harris, ehome service will give their clients greater flexibility to expand and staff programs while the ETelecare attract and retain high quality employees from a larger pool place.

The said service is also called hub-and-spoke approach, as the hub and work-from-home agents as the spokes.

Officials are hoping that it would also succeed in Call Center Industry. [via]