Going back in the history and origin of Call Centers, India is the pioneer country having the success of call center industry.

Nowadays, the competitive rival of India is the Philippines. And because of this, the Department of Trade and industry (DTI) will open a trade office in India.

DTI wants to work with the Indians in order to see what India is doing right as an industry. They would also like to highlight local players to become partners with their Indian counterparts.

Indeed, this project is not only for eyeing the strategy but also to be more competitive and competent with partnership in Call Center Industry. [via]