A universal provider of relationship management solutions called Convergys Corporation has declared a new 5-year contract to the Federal Deposit Insurance Corporation or FDIC. It aims to offer customer management support. The prime contractor Apptis established the contract. Apptis is a result of a major increase in calls to 877-ASK-FDIC. It offers IT services and solutions provider to the federal marketplace. Concerned customers of the banking industry can easily have access to this toll-free customer assistance line. This was being practiced throughout the nation as the economic market experienced major turmoil which resulted to high increase in call volume at the FDIC Call Center. With this problem, Apptis hunted for a proven customer service leader that will quickly intervene and will accommodate the increasing number of calls.

To grasp the company’s attention, Convergys News - Alert offers a core proficiency in contact center operations and expertise in government and financial services. Convergys’ demonstrated flexibility in responding to a quickly evolving environment, Convergys was awarded by Apptis over its two competitors. After that award, Convergys customer service agents based in the United States began taking FDIC calls.

According to Paul Colangelo, vice president of Convergys, in the present economic environment, callers to (877) ASK-FDIC are bothered about their individual financial matter and have many queries they need answered. Agents from Convergys’ are trained particularly to answer callers’ questions with expertise and compassion to provide precise information. Convergys focuses on a wide range of technology, consulting and relationship management solutions to be able to help governments accomplish citizen-centric missions.
 
To enhance the citizen experience through enterprise effectiveness, workforce management, e-learning, multi-channel automation, back office solutions, collections, and shared services. The solutions offered by the company are designed to be lively, reliable and business-aligned for optimized performance.
 
Among the competencies conveyed by the company are Program Management, Enterprise Management, Systems Engineering, Information Assurance, Network and Communications Solutions, and Applications Development and Integration. Significant increase was faced by FDIC which resulted to high customer care calls and ways must be found out to meet the higher volume. [via]