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Contact Center Industry in the Philippines |
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Written by Cherry
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Friday, 13 January 2012 |
The expected growth of call center industry in the Phils . is 20 to 25 percent annually. This is the forecast of the Contact Center Association of the Philippines (CCAP) in the next five years because of the economic crisis in the US and Europe as more companies are now looking at offshoring and outsourcing their non-core functions. This means that growth in the next five years would be a combination of development and new investments in the offshoring and outsourcing business.
According to Benedict Hernandez, president of the Contact Center Association of the Philippines (CCAP), the growth had increased than the earlier projection of 15 to 20 percent growth until 2016.
"We earlier though growth rate would be closer to 15 percent until 2016, but now it’s in the 20 to 25 percent range," said Hernandez.
Hernandez also added that in spite of the volume of activities already, there are still a lot of these companies which have yet to outsource, both US and non-US. CCAP had sticked to their forecast of 15 to 20 percent growth in revenues and a net growth of 400,000 employees last 2011. This 2012, CCAP projects to grow its revenues by 18 percent to $ 7.1 billion employing about 406,000 compared to $6.2 billion revenues and 344,000 workforce in 2011. Last 2008 and 2009 global financial crisis, the industry grew notably. [via mb.com.ph] |
