After years of receiving phone calls about credit card bills and broken cell phones from people in the Philippines or India, American firms are starting to carry call centers back to the U.S. and this time around, they are hiring more people to work in their own homes.

US companies consider of are rethinking the trade-offs associated with outsourcing since it’s been ten years that these jobs are overseas.

This can also help in saving the time wages in US.

Since they will be hiring more people to work in their own homes, outsourcing companies will provide a lower cost point than other traditional means of onshore customer service.

Home-based workers would allow companies to charge 20 percent less for the same services provided by brick-and-mortar call centers in the U.S.

And since big buildings and infrastructure costs are not needed, home-workers will be able to receive more payment as well as the customers will be charged less than what they had before.

But despite of these cost-cutting measures, American workers are still the more expensive option. But industry watchers say so-called home sourcing will continue to grow as companies look for quality that used to be harder to afford.

If this will be pushed, call center companies in the Philippines will be affected including those Filipino workers who depending largely in this kind of job. [via npr.org]