Helsinki-based Accanto Systems' Traffic Analysis and Monitoring System (TAMS) was chosen by Qwest Communications to offer call monitoring and troubleshooting for its internal call center in Denver. Sunrise Telecom Protocol Products Group is the former name of Accanto. Accanto got the performance because it can compare SS7, TDM and VoIP traffic data. It has 175 customers in more than 60 countries and it is the chief supplier of superior, probe-based customer service assurance and troubleshooting solutions to communications service providers globally.  Throughout the western United States, Call Center serves Qwest company locations.

They were in charge for routing the entire intra-company voice traffic, including essential divisions such as Mass Markets, Repair, Business Marketing and many internally focused support groups. TDM circuits for the local voice network had served the call center. VoIP circuits in the long distance network also served the company. Qwest is required to form an end-to-end visibility of traffic by navigating these TDM and IP networks to assist monitoring and troubleshooting services from the call center. They preferred Accanto's TAMS for its capability to grant high-level trending and reporting, this will advance its functions to accommodate clients in peak times and occurrences. Ron Amstuz from Qwest stated that these capabilities are essential as the company transfers to an all-IP-based network for in-house communications. [via]