LDP Business reported that British workers will be laid off because Shop Direct had planned to close a call center in Crosby. A company’s support has been frightened by a business who finds for work-at-home call center personnel who’ll be hired in United States. One of Shop Direct's partners, Arise Virtual Solutions stated that before the year ends, they expected to have 5 or 6 clients in UK. They need to recruit 1,000 clients in which 300 of them will work for the so called home-based business to be located in the North-eastern part of United States. But the uncertain part of it is that the staff needs to pay for their own setup expenses. By the end of April, Online and catalog retailer Shop Direct will close its Crosby call center which will result to the lay-off of 1,000 jobs.

Transcom is known as Europe's largest business process outsourcing (BPO) firm. Transcom has 75 sites in 29 countries worldwide and has proficiency in various industries including telecommunications, financial industry, travel and leisure, utilities and retail/consumer goods. It has about 20,000 employees working in more than 120 major clients in more than 30 languages. They will open a call center in Iloilo this year 2009 and let us expect 1,000 to 2,000 qualified applicants were hired last October according to Iloilo City Mayor Jerry Treñas. Its work force will be double when the operation started.

ePLDT Ventus is a subsidiary of PLDT which is entirely owned by a Filipino. As it joins the growing figure of BPO companies, they announced the opening of its Dumaguete City site at LP Hypermart Compound in Brgy. Bagacay, this was the 8th spot of the company. This awaits 100 jobs for the Negrenses. DTI promotes Dumaguete City as an IT destination. The construction of the call center started last August, the expected completion is on October 15. Hiring is currently ongoing. More or less 500 individuals will be initially hired. With the planned expansion, a total of 10,000 employees will be needed to serve distant companies like US, Canada, and UK. Helen Marquez, ePLDT Ventus President and Chief Executive Officer, said that ePLDT Ventus will cater services for Smart Prepaid, Smart Bro support and financial services.  Marquez added that a two-shift schedule of employees will be implemented to serve customers locally, but when the foreign accounts are gained, graveyard shifts will also be put into practice.