BPO firms should adhere to the new policies of Department of Labor and Employment Circular No. 1-2008 which states that companies must protect their workers from work health risks. According to DOLE Secretary Rosalinda Baldoz, business-process outsourcing (BPO) industry must follow the Occupational Safety and Health (OSH) programs. The said program will help the BPO firms to monitor the health problems in the workplace.

Based from the study conducted by the International Labor Organization at Ateneo de Manila University-Clinical Psychology Department, call center agents have suffered from non-communicable diseases due to the long hours of work and graveyard shift. Such diseases are diabetes, hypertension, chronic pulmonary disease, asthma and kidney ailments, insomnia, lack of exercise, unhealthy diet and smoking. In addition, the Department of Health reported earlier the increase of HIV cases among call center agents. In a statement of Dr. Teresa Cucueco, executive director of DOLE-Occupational Safety and Health Center, BPO companies should strictly abide the Policy Guidelines Governing the Occupational Safety and Health (OSH) of Workers in the Call Center Industry. Information dissemination regarding this policy should be performed by the firms thru various media. Also, companies are required to provide trainings and seminars to their employees.