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Transcom Iloilo
Written by Cherry   
Thursday, 12 November 2009

Transcom is known as Europe's largest business process outsourcing (BPO) firm. Transcom has 75 sites in 29 countries worldwide and has proficiency in various industries including telecommunications, financial industry, travel and leisure, utilities and retail/consumer goods. It has about 20,000 employees working in more than 120 major clients in more than 30 languages. They will open a call center in Iloilo this year 2009 and let us expect 1,000 to 2,000 qualified applicants were hired last October according to Iloilo City Mayor Jerry Treñas. Its work force will be double when the operation started.

Iloilo City already hosts 9 BPOs (Teletech, ePLDT Ventus, Callbox Customer Contact Center, Global Mega Communications Inc., Techno Call Corp., Interactive Voice Call Center, Medlink Trans Services, Eversun Software Philippines Corp., and Savant Technologies) with over 4,000 workers. Iloilo City was quoted as the 3rd in the top 10 "next wave cities" for business process outsourcing and information technology because of its low cost business processing and qualified staff, according to Business Processing Association of the Philippines (BPAP).

The BusinessWeek magazine reported that Iloilo and Davao were among the 31 cities that were spotted by BPO investors because of economic and political pressures to outsourcing job. Based from the study of KPMG, a global network of professional services firms, the two Philippine cities were quickly rising to contend with traditional BPO destinations like Bangalore, Chennai and Shanghai. This is a result of the large talent pool in Iloilo and many educational institutions (six universities, more than 30 colleges, and technical schools producing more than 17,000 students graduates annually) using English as a language.

Mayor Treñas said the city has been elevated to the prestigious Hall of Fame of the Palladium Balanced Scorecard for executing strategy. The Palladium Group, is an international organization, which supports efforts of organizations and government units to achieve strategy-focused goals.

The citation happened in a summit in Jakarta, Indonesia last on October 5. It is the first for an organization in the Philippines. [via]

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