SBMA has plans of having a business process outsourcing (BPO) hub just like the Techno Hub in University of the Philippines-Ayala, QC. SBMA Chairman Roberto Garcia believed that they can now provide BPO services since they have sufficient number of workers who are well-trained in the field of ICT. The former US naval base infrastructure has been developed technically to allow BPO transactions in Zambales area.

The partnership of TELUS International Philippines (TIP) and Asia Pacific College (APC) will bring new opportunities for outsourcing services for TELUS International University (TIU). They have signed an agreement for career learning and development which was headed by TIP president Jeff Uthoff, APC president Dr. Paulino Tan, and other APC and TIU officials.

BPO firms should adhere to the new policies of Department of Labor and Employment Circular No. 1-2008 which states that companies must protect their workers from work health risks. According to DOLE Secretary Rosalinda Baldoz, business-process outsourcing (BPO) industry must follow the Occupational Safety and Health (OSH) programs. The said program will help the BPO firms to monitor the health problems in the workplace.

The ongoing political debate in the US government will disallow the outsourcing of back office jobs in the Philippines. This situation made the Filipinos improve their call center facility in the country. The present BPO facility in McKinley Hill Cyberpark in Taguig City was established by US-based Wells Fargo & Co. The company plans for its expansion to further improve their customer services.