Benedict Hernandez, president and chief executive officer of the Contact Center Association of the Philippines (CCAP) and president and chief executive officer of the Business Processing Association of the Philippines (BPAP), explained that the information technology - business process outsourcing (IT-BPO) industry is expecting more revenue and high employment. They are conducting a study to evaluate the competitiveness of the Philippines with other countries.

AEGIS was founded 30 years ago. It is one of the pioneers in BPO services in the world and was recognized as the 14th-largest BPO Company in the world. At present, they are offering services to more than 150 clients. The company has more than 50,000 employees across 50 locations, with a presence in India, Philippines, United States, Costa Rica, New Zealand, Sri Lanka, Australia, Argentina, South Africa and Kingdom of Saudi Arabia, serving verticals such as BFSI, Telecom, Healthcare, Travel & Hospitality, Consumer Goods, Retail & Technology, Energy & Utilities, and Publishing & Media. The company offers customized solutions that cover the entire spectrum of customer and business experiences-across business processing, technology, and shared services- and offers customized engagement models to further facilitate the ease of doing business.

The business processing outsourcing (BPO) industry in the Philippines will now continue its operations with no hassle since the anti-outsourcing bill proposed in the United States was not approved by the US Senate last July 19 by a vote of 56-42. According to DOLE Secretary Rosalinda Baldoz, BPO firms in the country continue to soar which had helped to boost the economy. The employment statistics showed that many Filipinos were working in call center.

The defeat of the bill will help BPO companies to further improve their business offering in the country which will eventually compensate the local workforce.

Many companies are now outsourcing their non-voice call center needs. Filipino animators are now serving high-status companies like Hollywood’s Pixar, Hanna Barbera, Disney and Warner Brothers. David Caldwell, the managing director of Wells Fargo Philippines Solutions Inc., said that the Philippine animation industry become famous because of the English capable Pinoys, their high quality service and the country’s tough infrastructure that supports significant animation activities. Since we all know that the business process outsourcing (BPO) business is one of the fastest-growing activities in the country, the addition of non-voice BPO like animation, publishing and engineering design contributed a lot at present to boost more BPO transactions here.