Sitel began operations in Manila beginning May 2004, in order to provide a cost-effective contact center model for our English language clients around the world. The Philippines has developed into a natural hub for U.S contact center support with the use of English as the second national language, and primary language of business, and the extensive U.S. influence on the culture of the country.

i-Contacts Corporation (i-Con), a wholly owned subsidiary of Smart Communications Inc., is a multi-channeled contact center that provides companies with access to its customers via voice, fax, internet and Short Messaging System (text messages). To date, more than 100 million calls have been served.

C-CUBED is able to bring not only in-depth experience in implementing contact center solutions but also a wealth of knowledge of quality customer care and product/technical support to the outsourcing process. The company has a proven track record in outsourcing project Implementation and has a large complement of personnel based in the Philippines with high skill levels in call center operations, technical disciplines and project management.

From its center in Manila, TeleTech delivers a range of services, including business process management, facilities management, and seamless global services.