Call Center in the Philippines

ePLDT Ventus, a subsidiary of Philippines Long Distance Telephone Co. (PLDT), is now taking over the PAL's (Philippine Airlines) call center operations.

The partnership will be effective on June 1, 2010 after the two companies signed formally the outsourcing agreement.

Sitel, a Global contact center, is now growing in Poro Point, San Fernando La Union. That will be their 4th site in Northern Luzon and their 8th in the country. It will accommodate 500-seat capacity facility by the last quarter of the current year. This will benefit the Sitel Academy because it will provide employment from the grassroot level in San Fernando, La Union. This new site became possible because of the continuing partnership with the Philippine Economic Zone Authority; Baguio is a good source of manpower pool.

Robert Bosch Communication Center Inc. (RBCCI), has chosen the Philippines as the site of its call center in Asia-Pacific.

RBCCI opened in Bonifacio Global City that will provide technical assistance for Bosch in the entire Asia Pacific.

President Arroyo conducted a tour in Cyber Corridor. The place is called Cyber Corridor because the firms in the site are associated with information and communications technology (ICT) and business process outsourcing. The President need to accomplish all human and physical infrastructures for the ICT-BPO segment, this will give more opportunities to young Filipinos. In 2001, the BPO sector started as a virtual non-entity with only 2,000 workers.