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The business venture of Sun Life of Canada is planning to develop its BPO operations in the country. The company will take advantage of the Filipinos' good English communication skills. The firm will allot 200 seats that will handle their information technology requirements in US and Canada transactions.
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The ambassador to the Philippines, Christopher Thornley stated that Canada plans to locate its higher-value business process outsourcing (BPO) services in the Philippines. Canadian companies will continue to offer non-voice services as they expand the global footprint through offshoring and outsourcing. |
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A representative from Clark Development Corp. (CDC) stated that there will be 3,008 job vacancies in different firms inside the Freeport. ICT/BPO related jobs got the 1st rank. Actually, this sector needs to be filled-up with personnel in the last quarter of the year. About 2, 000 workers are urgently needed at present. Urgent hiring is required because the Texas Instruments Clark needs of 300 personnel before yearend. |
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The Department of Science and Technology (DOST), through its Information and Communication Technology Office will offer free training modules that will assess and improve the skills of prospective BPO professionals. Their main goal is to provide a constant supply of proficient and qualified workers for the country’s successful business process outsourcing (BPO) industry. |
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According to the research firm Ovum, outsourcing firms are cautious of expanding by next year given perceived risks and low demand from major markets. "Companies that provide offshore contact center services face a tough battle to win new business over coming years, as demand in major markets is low," Ovum said in a statement, citing a poll of leading North American, European and Australian firms. |
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Despite the fact that call center technology actually began in the