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A new Hosted Contact Center (HCC) Solution was launched by Globe. This will assists the enterprises to communicate more effectively with their customers and meet their demands for high service levels. The end-to-end solution of HCC will offers the full features of contact center applications, with high capacity platform and highly secure infrastructure with no capital spending required. This pre-incorporated, multi-channel contact center platform is compatible with any type of media like phone, email, web chat or voice mail. The platform can route the data in any location in the world. According to Gil B. Genio, Head of Globe Business, enterprises in the Philippines are actively looking for ways to communicate with their customers better to gain competitive edge. Upgrading their facility will help them handle customer inquiries effectively.
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The Philippine government is implementing a program that will attract investors to emerge in Business Process Outsourcing (BPO). This will encourage them to spread out in the city to join the top "10 Next Wave Areas". Iloilo, Metro Laguna, Metro Cavite, Davao, Bacolod, Pampanga Central, Bulacan Central, Cagayan de Oro, Bulacan South and Lipa are included in the Top 10 Next Wave Areas.
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Aegis People Support, a BPO company owned by Indian nationals, plans to have an expansion with good pool of talent and business-friendly infrastructure in Cebu. The company has 38 branches in different countries worldwide with 2 offices in the Philippines, one in Manila and the other in Cebu. During the unveiling of the street sign of India Street in the Asiatown I.T. Park yesterday, the representatives of Aegis People Support said that they are very glad that they are in the Philippines particularly in Cebu.
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With the new SPi Global Solutions of PLDT, Maulik Parekk, Indian-born former chief of call center operator TeleTech Philippines, decided to be part of the team.
Parekh took his new job as the head of the PLDT’s Outsourcing arm. He is now the new president and CEO of SPi Global Solutions.
SPi Global Solutions is the result after SPi Technologies and call center firm ePLDT Ventus merged.
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During the press briefing in Quezon City yesterday, the $6 billion call center and BPO industry had launched the Association of Call Center Agents of the Philippines or ACCAP. Their goal is to have a non-profit organization that will bond and will help to advocate the fast growing community of call center and BPO workers in the country. |
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Despite the fact that call center technology actually began in the