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IT-BPO News Blog

Alta Resources brings More Call Center Jobs
Alta Resources is known in providing customer-related outsourcing solutions for global brands and Fortune 100 companies. Alta Resources has offices in Wisconsin and California. Now, another place of work will be located in the Philippines.

A lease negotiation had happened between Alta Resources and Lexington Realty Trust. Alta Resources’ Gary Tasman, founder and executive director of Cushman & Wakefield Commercial Property Southwest Florida, met Lexington Realty Trust’s Pam Van Vleck. Tasman introduced several local service providers who will help the expansion program of the two firms. The 63,275-square-foot building is the new office of Alta Resources’ which will be located in the Gateway Corridor at 12600 Gateway Blvd. 
The Impact of Strong Peso on Call Centers

Business Processing Association of the Philippines had forecasted that call center revenues will increase to $8.4 billion this year with 493,000 workers.

Last month, Philippine currency had become uncompetitive. Peso had its strong rate from 43.90 to 41.05. Meanwhile, Indian rupee depreciated but it resulted to cost advantage. Call centers are now being affected by the peso increase. This means that strong peso may affect the ability of Philippine call centers to compete with foreign companies.

More revenue and employment for IT-BPO firms

Benedict Hernandez, president and chief executive officer of the Contact Center Association of the Philippines (CCAP) and president and chief executive officer of the Business Processing Association of the Philippines (BPAP), explained that the information technology - business process outsourcing (IT-BPO) industry is expecting more revenue and high employment. They are conducting a study to evaluate the competitiveness of the Philippines with other countries.

AEGIS Green Office Space in the Philippines

AEGIS was founded 30 years ago. It is one of the pioneers in BPO services in the world and was recognized as the 14th-largest BPO Company in the world. At present, they are offering services to more than 150 clients. The company has more than 50,000 employees across 50 locations, with a presence in India, Philippines, United States, Costa Rica, New Zealand, Sri Lanka, Australia, Argentina, South Africa and Kingdom of Saudi Arabia, serving verticals such as BFSI, Telecom, Healthcare, Travel & Hospitality, Consumer Goods, Retail & Technology, Energy & Utilities, and Publishing & Media. The company offers customized solutions that cover the entire spectrum of customer and business experiences-across business processing, technology, and shared services- and offers customized engagement models to further facilitate the ease of doing business.

US Senate had disapproved the anti-outsourcing bill

The business processing outsourcing (BPO) industry in the Philippines will now continue its operations with no hassle since the anti-outsourcing bill proposed in the United States was not approved by the US Senate last July 19 by a vote of 56-42. According to DOLE Secretary Rosalinda Baldoz, BPO firms in the country continue to soar which had helped to boost the economy. The employment statistics showed that many Filipinos were working in call center.

The defeat of the bill will help BPO companies to further improve their business offering in the country which will eventually compensate the local workforce.

Animation Outsourcing Industry

Many companies are now outsourcing their non-voice call center needs. Filipino animators are now serving high-status companies like Hollywood’s Pixar, Hanna Barbera, Disney and Warner Brothers. David Caldwell, the managing director of Wells Fargo Philippines Solutions Inc., said that the Philippine animation industry become famous because of the English capable Pinoys, their high quality service and the country’s tough infrastructure that supports significant animation activities. Since we all know that the business process outsourcing (BPO) business is one of the fastest-growing activities in the country, the addition of non-voice BPO like animation, publishing and engineering design contributed a lot at present to boost more BPO transactions here.

Quick Response Teams of DOLE for displaced BPO workers

The Department of Labor and Employment (DOLE) reported that a call center company in Cebu City had momentarily shutdown last July 31 because of high cost of operation. About 638 workers lost their job. The said BPO firm was Direct Access Corporation which provides outsourcing transactions to various companies in the Philippines. According to Renato Magtubo, national chair of Partido ng Manggagawa, in spite of the SONA statement addressed by President Aquino regarding the success of BPO industry, not all BPO firms can be referred to as “sunrise industry” due to economic fluctuations. Another reason, the above-standard systems of international partner is now being replaced by substandard practices of the local firms.

Quick Apps Clark

Quick Apps Clark provides Call Center services such as inbound technical support, sales, billing support and as well as outbound tele-sales through voice, email, and chat. Advanced technologies for technical support are available such screen sharing and customer-initiated remote control sessions. Quick Apps Clark also offers a multitude of BPO services such as software development, creative design, graphics cleanup ,data capture, and data conversion.


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